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Performance Cycles

Terms & Conditions


Performance Cycles has over 30 years experience in cycling, and in this time we hope we've learnt a thing or two about bikes!! Before we started Performance Cycles, we were always frustrated by our local bikes shops only trying to sell us a bike they had on the shelf - and not truely listening to what we wanted!!

We try and do things a little differently - in all cases our customer is put first (it's been said a thousand times before, but it really is a case of the customer is king), and your needs will always be carefully considered. We'll never sell you "what we've got" we'd rather listen to what you need and advise you accordingly, and if that means building a bike specifically for you - or going out and finding new a supplier just to get that one part that you need, then that is undoubtably the best way to do it. At least that way you know you'll get the right size frame, the best level of kit for your money and the correct range of gears for the type of riding you're planning on doing!! Why have a bike with high 'race' gearing, when actually you'll be tackling the climbs of the Alp's in your latest Sportive challenge.

For us, it really is about the bike - or at least riding the bike!! And that's why we treat everyone the same, whether you're a seasoned rider or a complete newcomer to the sport - you'll always be made to feel welcome, and the kettle will be on!!

Performance Cycles in owned and run by Andy Kirk and Andrew Wilcox - both riding since their early teens, with a huge passion for the sport.

Andy Kirk:
Andy has been riding since the age of 14 for his local club, the Corinium Cycling Club. In 1996 he rode the regional heats of the GHS and qualified for the National finals, along with riding the Junior National 10 and the Duo Normand in France (a race won that year by olympic gold medalist Chris Boardman). More recently he's got back into riding and racing (after time out for a family) and rides road races, the odd time trial and Sportive events (including the 2006 and 2009 Etape du Tour).

Andy Wilcox:
Andy has been cycling from a young age, taking to the sport like a duck to water. Although his true love is the road, he can often be seen getting plastered in mud in a number of the annual MTB Enduro events around the country!! Andy is a true all rounder, competing in road races, time trials (including three 12 hour events, and being crowned club BAR champ), MTB Enduro events and Sportives (including the 2006 and 2009 Etape du Tour).

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

PerformanceCycles.co.uk Terms and Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

PerformanceCycles.co.uk contact details We are Performance Cycles, and are located at 39 Furze Close, Swindon SN5 5DB United Kingdom. You can telephone us on 01793 886400.

If you have any complaints about our service or any goods or services you purchase from us please contact sales@performancecycles.co.uk or write to the address above.

Purchasing from us
To purchase from us you must be over 18. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Payment Terms
A. CREDIT/DEBIT CARDS
We accept the following credit/debit cards: Switch, Solo, Visa, Mastercard, Visa Debit, Visa Prospect, Maestro and Electron. For your security all card transactions are completed on our secure server (linked through HSBC bank). To confirm this, a small padlock will appear at the bottom of your browser window. We charge your credit card in Pounds Sterling and the credit card company will make the exchange to the local currency. As exchange rates vary you will have to check with your credit card company for the exact rate.

B. CHEQUE.
ONLY AVAILABLE TO UK MAINLAND CUSTOMERS

If you wish to pay for your order by cheque or bankers draft then you will need to print off the completed order form that will be automatically emailed to you after you have confirmed your order. You will need to send this form along with a cheque or bankers draft to :-

Performance Cycles
Unit One Butts Courtyard
Poulton
Cirencester
Gloucestershire
GL7 5HY

All payments should be made in Pounds Sterling and made payable to ‘Performance Cycles’ Currency – prices are available on this site in Pounds Sterling, US dollars and Euros, however all payments must be made in Pounds Sterling and the prices in other currencies should be used as a guide only. Please check with your credit card provider for their exchange rates into Pounds Sterling if using a non-UK card.

Delivery
We aim to deliver goods to you within 3 days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

We are happy to ship to locations outside of mainland UK (please note additional charges may be incurred for deliveries to N. Ireland, the Channel Islands and the Highlands of Scotland - sorry, not our rules but they are that of our courier). If you require items to be sent to outside of the UK please contact us prior to purchase to check on delivery costs.

Complaints
We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at sales@performancecycles.co.uk

We will acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you. Other information you need to be aware of A copy of these Terms and Conditions and your order may be kept by us and so we advise you to print a copy of them for your information in the future. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. However, we will only accept unwanted computer products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. Further details of how to exercise this right will be provided in the order confirmation note that you will receive after placing an order.

This is important. Please read carefully
You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. If you wish to cancel this contract, please contact our returns department, returns@performancecycles.co.uk. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us.

We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you.

We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

Returns to:
Performance Cycles (Returns)
39 Furze Close
Swindon
SN5 5DB
United Kingdom.

We advise you to print and keep safe a copy of these Terms and Conditions.

None of the above terms and conditions affect your statutory rights as a consumer.

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